Abigail Ekpenyong

Drove significant deposit mobilization and secured new account acquisitions, consistently bringing in over 2 million Naira in deposits per acquisition.

Managed and processed diverse loan requests, including Personal Loans (PLAS), First Trader Solution (FTS), and Temporary Overdrafts (TODs), ensuring efficient disbursement and policy adherence.

Maintained a high-quality asset portfolio through proactive monitoring and early identification of potential defaults, mitigating risk and safeguarding bank assets.

Cultivated and strengthened relationships with both existing and prospective customers, achieving high engagement levels and enhancing client satisfaction to drive repeat business.

Acquired new accounts and revitalized dormant customer relationships, expanding market share and increasing product adoption across diverse client segments.

Identified, onboarded, and managed a network of mobile app agents, expanding digital service reach and operational efficiency within the assigned branch network.

Drove significant account acquisition via Agent Banking, facilitating wallet and account setups using USSD and mobile banking solutions.

Strategically deployed POS merchandising materials, enhancing brand visibility and promoting digital services in high-traffic customer-facing locations.

Provided direct, hands-on customer support, promptly addressing and resolving issues and complaints to significantly improve user satisfaction and retention.

Streamlined daily customer enrollment for mobile app and USSD services, ensuring smooth onboarding processes for new users.

Developed and executed a comprehensive product vision, strategy, and roadmap for health logistics and supply chain solutions.

Conducted in-depth user research and stakeholder analysis, translating complex requirements from hospitals, clinics, partners, and field teams into actionable product specifications.

Coordinated and led cross-functional teams (IT, Logistics, Procurement, Operations) through the entire product lifecycle, ensuring timely design, development, and deployment of solutions.

Monitored product performance using data analytics and user feedback, driving continuous improvements and providing strategic reports to management and stakeholders.

Performed comprehensive market and operational analyses, identifying critical gaps in health supply delivery and proposing innovative product solutions to improve efficiency and service delivery.

Maintained a professional and organized reception area, enhancing client first impressions and operational efficiency.

Served as the primary front desk officer, managing all client interactions and ensuring seamless communication flow.

Greeted and welcomed clients, providing a positive and professional first point of contact.

Efficiently directed and announced clients, optimizing visitor flow and supporting internal team productivity.